Job Description

Bilingual Office Administrator (Spanish/English)

Medical Practice | Sonoma County, CA

Our client is a well-established, patient-focused medical practice serving the Sonoma County community. The office prides itself on personalized care, a warm patient experience, and a close-knit team that supports one another through busy clinical days. As the practice continues to grow, they are seeking a dependable, detail-oriented professional to anchor the front office.

Position Overview

The Office Administrator serves as the first point of contact for patients and a central point of coordination for the practice's daily operations. This role blends front-desk patient interaction with administrative and light operational duties, and requires fluency in both English and Spanish to effectively serve the practice's diverse patient population.

Key Responsibilities

• Greet patients warmly, check them in and out, and manage the flow of the waiting area.
• Schedule, confirm, and reschedule patient appointments across multiple providers.
• Collect and process patient payments and balances at time of service.
• Serve as a bilingual liaison between Spanish-speaking patients and clinical staff, translating verbally and in written materials as needed.
• Maintain accurate patient records in the practice's electronic health record (EHR) system, ensuring confidentiality and compliance with HIPAA standards.
• Answer and route incoming calls, respond to patient inquiries, and manage referral requests.
• Process incoming mail, faxes, and medical records requests.
• Support billing staff with patient statement inquiries and account questions as needed.
• Order and maintain front-office and basic clinical supplies.
• Assist with special projects and other administrative duties as assigned by the practice manager.

Qualifications

• Bilingual fluency in Spanish and English required — spoken and written.
• 2+ years of experience in a medical office, clinic, or similar healthcare administrative setting preferred.
• Working knowledge of EHR/practice management systems and general familiarity with medical terminology.
• Understanding of HIPAA privacy requirements and commitment to maintaining patient confidentiality.
• Strong interpersonal skills with a calm, professional, and empathetic demeanor toward patients.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and standard office equipment.
• High school diploma or equivalent required; additional coursework in medical office administration is a plus.

Compensation & Benefits

Compensation is $25-$30 per hour, depending on experience. The practice offers paid time off and a supportive, team-oriented work environment.

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